When people were getting used to booking tickets for travel using IRCTC and private airline websites. So, why not buses ?
redBus which acts as a consumer facing travel agency, is founded in 2006, and is a part of India’s leading online travel company MakeMyTrip. redBus is India’s largest online bus ticketing platform that has transformed bus travel in the country by bringing ease and convenience to millions of Indians who travel using buses.
FOUNDERS - Phanindra shared the idea 'The idea of providing customers the convenience of booking a bus ticket over the internet' with his ex-college roommates Sudhakar and Charan and they decided to take their chance.Later,Prakash Sangam became the Chief Executive Officer of redBus since June 2014 and Anoop Menon serves as Chief Technology Officer at redBus. Anoop plays an integral role in setting the company’s strategic direction, development and future growth. At redBus, he leads effective delivery of scalable systems to the customers, agents and bus operators by incorporating the latest technology.
OBJECTIVE - The objective was two-fold – to ensure that customers don’t have to leave the confines of their comfort to book a ticket, and to give help them get a ticket when they needed it the most.This site allows to book bus tickets online easily.The technology aspect enables the supply demand match by helping both bus operators and customers. When trains are canceled,customers look for bus options.
CONNECTIONS - Together the idea met bus operators, consumers and venture capitalists to gauge how well the concept could work.All the founders of the new venture quit their well-paying, secure jobs and started redBus. Since those days there have been many ups and downs. It wasn’t easy to market the concept. It needed time and money and took a few months for things to fall in place.
redBus MINI BUSES - redBus has introduced a new service that allows users to hire buses, mini-buses, tempos and cars and reach your destination in a jiffy . Like, Uber and Ola
perators ask for a 50% advance to confirm the booking and balance 50% at the start of the journey.
FAMILY/FRIENDS BENEFITS - Customer can rent a bus for one-way and return trips as well as for local or outstation journeys. Buses are more economical than renting multiple cars, and provide the comfort and ease during travel. This
provide the opportunity to go out with an extended family/friends.
GROWTH - It has the largest number of tie-ups (and growing) with bus operators and a satisfied customer base.Being run by a team of young people, the culture is informal and everyone is ambitious and What started as a team of 3 grew into a team of 50 within 9 months.Having call centers as well as franchisees ensures that they fit in as an organized travel company in India.
SERVICE - redBus has moved beyond providing value over the internet by reaching out to customers using all media that provide them convenience – be it the phone, home delivery, physical outlets or SMS.
ACHIEVEMENTS - redBus has the largest network of bus operators in their list.The bus industry is a $2.5 billion unorganized business. redBus currently sells around 220 million tickets/year(contract carriage buses). The market is growing at 35-40% p.a.one main distribution network, providing access to nearly 40,000 travel agents across the country”.
BENEFITS:
-NO clumsy system
-Reliable and not messy for the customers,
-Reserve a specific seat and book a return ticket on the departure
-Published fares and fixed fares
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